The holidays are upon us (kind of, almost, not quite, but they’ll be here soon!) and it’s time to start thinking about how you’re going to market your products and services to your current loyal customer base while also welcoming in new customers. In doing this, you’ll want to consider the mindset of consumers right now. People are looking for connection. They’re looking to connect with each other, with your team, your brand, and they’re being incredibly thoughtful about how they go about it. Today’s conscious consumers are looking for authenticity and trust when it comes to who they’re engaging with and buying from. So this holiday season, how will your company provide meaningful experiences and engagement for your customers while showcasing your brand’s sincerity?
E-commerce continues to be a huge shopping platform (duh) and, with customers less comfortable visiting stores, you can expect a huge increase in online shopping. Don’t have an e-commerce website? Now is the time to hurry up and build one! (Contact us for a quote!) Already have a site? Start fine-tuning! Is check-out seamless? Are you offering add-ons like gift wrap and personalized notes? Is your e-commerce site connected to your social media platforms so customers can shop directly on Instagram and Facebook?
You’ll have to think outside of the box when it comes to offering virtual or social distance-approved customer-based experiences that allow customers to form those connections while keeping in mind their comfort level regarding the current atmosphere. Consider fresh solutions for getting your products to your customer base in a way that offers personal touches and a similar in-store level of attention.
Segment Your Customers
As the saying goes, ‘know your audience.’ Chances are, you’ve made the effort to get to know who is engaging with you, who is purchasing from you, and how often. Utilize that information to create smaller groups within your customer base and then consider a different marketing strategy for those who engage with you often. Discover who these customers are and put them in a separate email list, then offer them a special incentive, such as a pre-holiday deal in October, while continuing to offer your regular holiday specials to your general customer base. This small shift in direction can help boost your sales from customers who you already know are loyal and engaged with your brand, while showing them that you appreciate their participation in your company. Personalizing experiences such as this helps create the connection customers are searching for.
Add Personal Services
Houppette, one of our lovely clients, is tackling this by offering a gift-giving service. You tell them what your budget is and who you’re shopping for, they send you images of options, and when you choose your gifts, the Houppette team will beautifully wrap them up and mail them out! Their innovative and personal approach will take the work out of gift-giving for you and simultaneously makes the recipients of these gorgeous gifts feel your love and appreciation, even from afar.
Support Other Small Businesses
In displaying your authenticity to customers, if there are small businesses or organizations in need that you regularly work with, share that! Your customers care about you and there’s a good chance they’ll be interested in learning more about your partners and the people you find important. Does a small paper company down the street source your thank you notes? Do you give back to nonprofits that have a special meaning to you? Don’t keep that a secret! Share with your customers how much you love collaborating with local businesses and giving back to causes you support, and how essential it is to support one another right now and always.
In efforts to assist unemployed members of the community who are looking for work, Houppette offers complimentary makeovers to a person on the day they’re taking a new headshot. This is their way of boosting confidence and pride, and in helping people put their best foot forward. For many years, our client Kindred Skincare Co. has donated a percentage of their sales from specific products to nonprofit partners, and this summer they added another one: Bâton de Couleur, Amour! A percentage of profits from the sale of this gorgeous, moisturizing color is donated to New Leash on Life USA, a nonprofit organization whose mission is to reduce recidivism and save the lives of at-risk dogs. These meaningful collaborations and dedication to giving back to their local communities makes these businesses stand out and showcase their authentic nature.
Today’s consumer is thoughtful about their purchases, striving to connect with the right people, and they’re watching how brands are conducting themselves during these times of significant change. What will your brand do to help build consumer connections and confidence?
If you’re stuck on inspiration, contact our team for a personalized consultation.