The Social Scoop

Macbook laptop, glasses, a small notebook, and rose gold pens

Welcome to The Social Scoop, a series that shares what’s happening in the marketing world each month. Here’s the latest social media marketing news…

The OG Facebook
Remember when Facebook was just for select universities? Well it looks like they haven’t forgotten where they came from. Facebook recently launched Facebook Campus, a space for college students to connect with each other, which is crucial in today’s remote learning environment.

Shop Pinterest
Dreams do come true! Bring your favorite Pins into your home (and your goods into your customer’s digs) with Pinterest’s newly released shopping tools. Their goal is to make every Pin shoppable and we’re totally on board!

Keeping it Classy
LinkedIn is increasing user protection by adding a few new features, such as warning people about inappropriate messages, and more communication when reporting unprofessional content. They’re aiming for continued respect, professionalism, and transparency.

Video Killed the Radio Star
It’s time to get in front of the camera. Videos are fast becoming the go-to tool for sharing content across social media platforms. Some perks: many people find talking easier than typing which makes creating video content ideal, and your audience will feel more connected to you since they get to see your sparkling personality in real time.

Vote!
Snapchat is making voter registration super easy. Released in August and getting more use by the day, Snapchat’s in-app voting tools are geared towards their younger base. Voters, especially first-time voters, can easily become informed on the issues and candidates, and even register to vote!

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5 Marketing Tips To Prepare For The Holidays

Woman in purple pjs holding a santa mug

The holidays are upon us (kind of, almost, not quite, but they’ll be here soon!) and it’s time to start thinking about how you’re going to market your products and services to your current loyal customer base while also welcoming in new customers. In doing this, you’ll want to consider the mindset of consumers right now. People are looking for connection. They’re looking to connect with each other, with your team, your brand, and they’re being incredibly thoughtful about how they go about it. Today’s conscious consumers are looking for authenticity and trust when it comes to who they’re engaging with and buying from. So this holiday season, how will your company provide meaningful experiences and engagement for your customers while showcasing your brand’s sincerity?

Get Online

E-commerce continues to be a huge shopping platform (duh) and, with customers less comfortable visiting stores, you can expect a huge increase in online shopping. Don’t have an e-commerce website? Now is the time to hurry up and build one! (Contact us for a quote!) Already have a site? Start fine-tuning! Is check-out seamless? Are you offering add-ons like gift wrap and personalized notes? Is your e-commerce site connected to your social media platforms so customers can shop directly on Instagram and Facebook?

You’ll have to think outside of the box when it comes to offering virtual or social distance-approved customer-based experiences that allow customers to form those connections while keeping in mind their comfort level regarding the current atmosphere. Consider fresh solutions for getting your products to your customer base in a way that offers personal touches and a similar in-store level of attention.

Segment Your Customers

As the saying goes, ‘know your audience.’ Chances are, you’ve made the effort to get to know who is engaging with you, who is purchasing from you, and how often. Utilize that information to create smaller groups within your customer base and then consider a different marketing strategy for those who engage with you often. Discover who these customers are and put them in a separate email list, then offer them a special incentive, such as a pre-holiday deal in October, while continuing to offer your regular holiday specials to your general customer base. This small shift in direction can help boost your sales from customers who you already know are loyal and engaged with your brand, while showing them that you appreciate their participation in your company. Personalizing experiences such as this helps create the connection customers are searching for.

Add Personal Services

Houppette, one of our lovely clients, is tackling this by offering a gift-giving service. You tell them what your budget is and who you’re shopping for, they send you images of options, and when you choose your gifts, the Houppette team will beautifully wrap them up and mail them out! Their innovative and personal approach will take the work out of gift-giving for you and simultaneously makes the recipients of these gorgeous gifts feel your love and appreciation, even from afar.

Support Other Small Businesses

In displaying your authenticity to customers, if there are small businesses or organizations in need that you regularly work with, share that! Your customers care about you and there’s a good chance they’ll be interested in learning more about your partners and the people you find important. Does a small paper company down the street source your thank you notes? Do you give back to nonprofits that have a special meaning to you? Don’t keep that a secret! Share with your customers how much you love collaborating with local businesses and giving back to causes you support, and how essential it is to support one another right now and always.

Give Back

In efforts to assist unemployed members of the community who are looking for work, Houppette offers complimentary makeovers to a person on the day they’re taking a new headshot. This is their way of boosting confidence and pride, and in helping people put their best foot forward. For many years, our client Kindred Skincare Co. has donated a percentage of their sales from specific products to nonprofit partners, and this summer they added another one: Bâton de Couleur, Amour! A percentage of profits from the sale of this gorgeous, moisturizing color is donated to New Leash on Life USA, a nonprofit organization whose mission is to reduce recidivism and save the lives of at-risk dogs. These meaningful collaborations and dedication to giving back to their local communities makes these businesses stand out and showcase their authentic nature.

Today’s consumer is thoughtful about their purchases, striving to connect with the right people, and they’re watching how brands are conducting themselves during these times of significant change. What will your brand do to help build consumer connections and confidence?

If you’re stuck on inspiration, contact our team for a personalized consultation.

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The Social Scoop

Laptop and coffee on a tray with a taupe blanket and white comforter

Welcome to The Social Scoop, a series that shares what’s happening in the marketing world each month. Here’s the latest social media marketing news…

Instagram Reels
Instagram’s answer to TikTok, Reels users can record, edit, and post 15-second videos to IG Stories, Explore Page, and Reels Tab, adding in music and effects.

Mailchimp Integration
Let your tech work for you. Integrating your apps with Mailchimp will make your life easier by streamlining and automating your contact list, marketing campaigns, and targeted audience approach.

Shop Facebook
Bring your store to your customers! Via the newly released Facebook Shop, clients can shop your products directly from the Facebook mobile app, even during your Live events.

Suggested Posts
When you’ve finished scrolling through your IG feed, instead of seeing the ‘End of Feed’ message, Instagram now features a Suggested Posts option, so you can keep scrolling and view new-to-you content from people you don’t follow yet.

Holiday Ecommerce
Square suggests small businesses start now to prepare an online shopping experience for the holiday season. Cyber Monday has outperformed Black Friday for the last few years, and the current COVID situation suggests that trend will continue.

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The Social Scoop

Macbook, phone, two pens, and pink post its on a white table
Welcome to The Social Scoop, a series that shares what’s happening in the marketing world each month. Here’s the latest social media marketing news…

Email Lists
It can be a challenge to grow email lists. Click here for nine ways to ease the process and get the most out of email.

CX vs Customer Service
Customer experience (CX) is a hot topic in 2020 due to its impact on retention, customer loyalty, and revenue growth. Learn how to differentiate your brand and why CX is not the same as customer service.

Digital Trends
COVID-19 drives consumer demand to digital platforms. Click here to learn about three marketing trends destined to stick around even post-pandemic crises.

Shop Instagram
Learn the five reasons why you should consider shoppable Instagram posts to help boost business. Plus, the folks over at IG are making it even easier for customers to shop via their new feature, Instagram Shop.

New in Apps
Pernod Ricard is working to quell hate speech on social media through the development of a new app.

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